Shipping Policy
Last updated: September 2026
Thank you for visiting and shopping at Paul Burmester Photography. The following terms and conditions constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 3–8 business days, as our fine art prints and other products are custom-printed on demand to ensure the highest quality. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, processing may take a few days longer; we will contact you by e-mail if there is a significant delay.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated based on your delivery address and displayed before you complete checkout via the Shopify Buy Button system. Approximate delivery times after processing:
- Germany: 2–7 business days.
- European Union (EU): 5–10 business days.
- International (non-EU / worldwide): 10–20 business days, depending on customs clearance.
These are estimates; actual delivery times can vary depending on the destination country and local postal services.
3. Customs, Duties and Taxes (International Orders)
If you order from outside the European Union (e.g. the United States, United Kingdom or Switzerland), your package may be subject to import duties and taxes levied by your country's customs authority once the shipment arrives. These charges are determined by your country and are your responsibility as the recipient; we have no influence over their amount and cannot predict them in advance.
4. Shipment Confirmation & Tracking
You will receive a shipping confirmation e-mail once your order has shipped, including a tracking number where available for the chosen shipping method. Tracking numbers are typically active within 24 hours.
5. Loss or Damage in Transit
As a consumer, the risk of accidental loss or damage of the goods during transport passes to you only once you (or a third party named by you) receive the goods — until then, we bear that risk. If your order arrives damaged or is lost in transit, please keep all packaging materials and contact us immediately at contact@pburmester.com with photos of the damage where possible. We will arrange a replacement or refund as quickly as possible. This is separate from, and in addition to, your statutory warranty rights and your right of withdrawal described in our Right of Withdrawal & Returns page.
6. Contact
If you have any questions about the shipping status of your order, please contact us at contact@pburmester.com.